Your tasks:
Acquisition of new interested parties
Analysis of the customer’s needs and presentation of optimization options with the help of our software solution
Presentation of our software solution to the customer on site
Carrying out offer and contract negotiations
Ongoing customer support
Continuous market and competition observation

Your profile:
Completed studies specializing in logistics, transport, economics or business information technology or comparable sales-oriented vocational training
First professional experience in a comparable position
IT affinity and logistics knowledge desirable
Strong communication and presentation skills

After extensive training, you will join our international Customer Solution Management team in user support for our CarLo software.

Taking over second level support via telephone, emails or tickets
Documentation and analysis of customer inquiries using a modern ticket system
Processing inquiries in the ticket system in collaboration with colleagues from other specialist departments

If you are interested in field service activities, you will also take on the following tasks, which will be compensated with an additional performance bonus:
Installation of our software products for customers
Configure and implement our software solutions according to customer requirements
Conducting customer training on site

Completed studies in transport economics or traffic engineering or training in the IT sector or in a comparable area
First professional experience in the area of ​​IT support | IT service desk desirable
Good IT or logistics knowledge

You will take on challenging and varied tasks in our Customer Solution Management, individually tailored to your skills.

Your tasks:
Lead, control and implement IT projects
Check customer requirements and coordinate interfaces, reports, etc. also at the customer’s site
Create milestone plans
Further development of the Soloplan standard products
Collaborate across departments and coordinate project content
Providing our customers with structured advice and sustainable support

Your profile:
Completed business informatics or business studies or comparable professional training
Professional experience in a comparable area
Logistics knowledge desirable
Very good IT knowledge and experience in the technical conception of IT projects
Strong communication and assertiveness as well as the ability to persuade
Customer orientation, taking operational interests into account
Organizational skills
Traveling