After extensive training, you will join our international Customer Solution Management team in user support for our CarLo software. Taking over second level support via telephone, emails or tickets Documentation and analysis of customer inquiries using a modern ticket system Processing inquiries in the ticket system in collaboration with colleagues from other specialist departments If you are interested in field service activities, you will also take on the following tasks, which will be compensated with an additional performance bonus: Installation of our software products for customers Configure and implement our software solutions according to customer requirements Conducting customer training on site Completed studies in transport economics or traffic engineering or training in the IT sector or in a comparable area First professional experience in the area of ​​IT support | IT service desk desirable Good IT or logistics knowledge